Update 28/7 0700: Streaming problems

[Peter Braat]

28/7 Telkom still seems to working on the cable and we are currently totally without a connection for our stream. We are checking what their plans are and will keep you updated.

27/7 0700: We have managed to get streaming again even though it is with a reduced quality. We hope to back fully sometime today. We are also trying to get the archives back up.

25/7 2200: No real progress on the problem. We're keeping on it but are not finding much joy with Telkom. Maybe tomorrow will be better.

25/7 0730: Still working with Telkom on resolving the problem. FSC was great, am currently preparing the videos for upload. Should be availalabe within the next couple of hours.

24/7 1330: FSC will go through. If the stream is not good WE will upload it to YouTube afterwards for all to see. Telkom/SAIX is working on rerouting our stream, but we do not know if and when this will work. More info later.


Update 2020: It is indeed a Telkom problem. Graham will try to sort it out with them tomorrow. No AM drive tomorrow, PM drive to be decided later. FSC WILL go through, if need be through our other internet line. So don't miss Will Fox of Ingwe Leopard Project!


As you will have noticed, the streaming problems have been getting progressibely worse. WE've been doing troubleshooting and at this point it looks to be a problem with our international internet line. This line is not under our direct control and WE need to work with Telkom to confirm the problem indeed lies there and then on solving it. At this point I can not give an estimate of how long or short this will take, but I will keep you updated when new info becomes available.

[Ex-centric]

Thanks for the information Pete...appreciate it and the time you've put into solving this. Do the TV viewers get this too? If Canada is able to get the TV version sometime I'd like the information to help make a choice as to where to watch on the internet or on TV. Thank you.

[Peter Braat]

Unfortunately this would affect any TV viewers too. WE stream one main stream from SA to Europe and from there it would be split to e.g. Zaplive and TV. But the problem we currently face appears to be where the signal leaves SA.

Ex-centric said:

Thanks for the information Pete...appreciate it and the time you've put into solving this. Do the TV viewers get this too? If Canada is able to get the TV version sometime I'd like the information to help make a choice as to where to watch on the internet or on TV. Thank you.

[Ex-centric]

Thank you Pete. I'm sure it will be sorted soon and thanks again for your persistence.

Peter Braat said:

Unfortunately this would affect any TV viewers too. WE stream one main stream from SA to Europe and from there it would be split to e.g. Zaplive and TV. But the problem we currently face appears to be where the signal leaves SA.

Ex-centric said:

Thanks for the information Pete...appreciate it and the time you've put into solving this. Do the TV viewers get this too? If Canada is able to get the TV version sometime I'd like the information to help make a choice as to where to watch on the internet or on TV. Thank you.

[Andreas]

I realy hope the archives work tomorrow, i can't watch FSC live, but i would love to see it in the archive.

Thanks for your hard work!

[Peter Braat]

No all will be the same from your side.

lynty said:

Thanks for the update Pete. Do we need to sign into anything different if the FSC goes through your *other internet line * ?

[Ex-centric]

OK...guess I'll ask the obvious question then....how come the "other" line can't be used for the drives and 24/7 until the other one can be sorted?...just curious.

[Peter Braat]

That's a cost issue. Unfortunately and unlike in most other countries in the world, bandwidth in SA is extremely expensive. Using that other line, for which WE pay based on the amont of bandwidth used, all the time would bankrupt us in no time flat.

Ex-centric said:

OK...guess I'll ask the obvious question then....how come the "other" line can't be used for the drives and 24/7 until the other one can be sorted?...just curious.

[Ex-centric]

That makes sense...please don't do that...lol

Peter Braat said:

That's a cost issue. Unfortunately and unlike in most other countries in the world, bandwidth in SA is extremely expensive. Using that other line, for which WE pay based on the amont of bandwidth used, all the time would bankrupt us in no time flat.

Ex-centric said:

OK...guess I'll ask the obvious question then....how come the "other" line can't be used for the drives and 24/7 until the other one can be sorted?...just curious.

[Elaine]

I just now, at 15h00 CAT, reset my modem and got my pic on Gowrie view. At this time it lists 45 viewers, but I have no sound nor movement..ie movement of the water.
E.

[Karen-inVA (Moderator)]

Thank you for the updates Pete. Holding thumbs and many prayers that it can get sorted out by Telkom/SAIX soon.
Please can you or Graham thank them as well.

[CarolJ]

TY for the updates

[Sal-Lee Holland]

Thanks for the up date on what's going on Pete. We just had a bad storm here today, part of my computer isn't working right, two neighbors fried theirs in this storm along with a TV and a stove! We cna't figure out where the lightning hit yet! I was at work. One of the neighbors said they were on the computer and got zapped, but not really hurt bad. Thank goodness. So looks like it hit all our houses in some way. I even had a surge protector on mine.
Hope they can find out what the problem is with what you are having. We miss all of you at WE!! Keep up the good work.